To the queue
To Queue application is designed to route a call to the active agents queue (users of the system). A call will be processed in accordance with the queue settings and personal settings and status of the agents.
To configure the Call-to-Queue action, you must specify 2 required parameters:
- Call - An outgoing (incoming) call which was initiated by the user (external subscriber) and will be routed to the queue.
- Queue - the queue a call will be forwarded to.
- One queue- select a queue or use the application "Search".
- Variable - Select a variable, which name and value was assigned earlier, for example, as the result of application Search or other applications performance. The variable should contain a queue.
А melody or an audio message can be played to a queued subscriber. To configure the sound message in the Sound field you must choose one of the following options:
- Synthesize - convert a text message into a sound by means of the proposed services (each service has its own limit on the number of characters)
- Download - download an audio message from your computer in mp3, wav, wma, ogg, aac, and other common formats.
- Record - record a message using your device and the microphone.
- Library - select a sound file from the library. All downloaded, synthesized and / or recorded files are saved in the library.
- Variable - variable should contain an audio message, which was previously generated from any textual source, from the database for instance, and converted to a voice message using “Text to speech” service. The current account balance, for example.
Notes
You can use events
for this rule.
After the rule is executed, the system will proceed to the next rule.
