Get digits
Get digits application is intended for receiving digits using a DTMF tone.
The entered digits are recorded into the specified variable, which can be used in subsequent rules. With this application you can get data from the subscriber.
For example, a caller is interested in the status of his order (information about this is saved in your CRM system).
In this case you can determine the status of his order by the number of the contract he enterd. You can use the special services to generate an audio message and play it to the client.
To configure Get digits action specify the following parameters:
Call - a call that is processed in this scenario.
Minimum digits - the minimum number of characters allowed.
Маximum digits - the maximum number of characters allowed.
Symbol of the end of input - symbol which is used to mark the end of input. Default #.
The numbers entered by the subscriber are saved into the output variable, which should be named.
It is also possible to configure additional functions in the application:
Start sound - an audio message, to be played to the subscriber at the beginning of waiting for digits input
Sound of error - an audio message, to be played to the subscriber in case of input error
Start timeout - the number of seconds to wait for digits input after the end of a greeting message and before its repeat
Таймаут для ввода цифр - the number of seconds allowed between digits enter. It is considered the subscriber completed the digits input when this number of seconds is achieved
Кол-во попыток - The number of attempts provided to the subscriber to enter digits. In case the subscriber exhausts the number of tries the script goes to the next step.
RegEx - It can contain pattern (POSIX).The entered digits will be checked according to it.
Notes
After performing interactive input, the system will proceed to the next application.
