Carusto
Call-Center

Call-Center Carusto connects into a single monolithic environment of accounting, control and management all business processes: treatment of customers, personnel qualification, setting and fixing tasks, the control of their implementation at all levels of escalation.

Advantages

Carusto Call-Center

Processing of incoming calls

Simple and easy creation and configuration of incoming call queues will systematize the processing of calls coming into your company. It will allow do not miss a single call, facilitate and improve the performance of your call-center agents.

Outgoing call campaigns

Outbound campaigns can help you to carry out telephone surveys, questionnaires, updating databases, active sales via the telephone base, to call debtors, serve online stores orders, to congratulate customers or inform them about your promotions, etc.

Supervisor interface

Displays the load of a call center per day. How much time ( on averege) did customer spend waiting for a call? How much time was spent for conversations? What is the most highly loaded time of the working day? This data allows you to optimize working processes of call center and determine the number of agents and employees you need for a high quality service.

Online statistics

This function allows a real-time view of conversations of employees and customers and analyze the number of customers in queue.

Complex solutions.

Intelligent call routing is carried out in accordance with the specified settings: on the basis of the selected IVR subscriber subjects, busiest operators and operator's qualifications, etc. You can put in priority callers with a mobile phone, regular customers, send the call of the client to his personal manager. When the client gets the call again he can reach the same operator, with which began the conversation. Configure virtual routing allows geographically dispersed businesses more efficiently allocate resources between departments.

Incoming queues

Easy setup and management of inbound queues will systematize and improve the handling of incoming calls. The supervisor can control the processing of incoming queues in a real time just in a few clicks: to add agents, redirect calls, etc. This flexibility will improve the quality of customer service with a minimum of Call center agents. It will help to distribute the load evenly and control work.

Outbound campaigns

Outbound campaigns systematize calling customers. Telephone interviews, questionnaires, service online shopping orders, holiday greetings, informing customers about promotions, etc could be easily organized with its help. The outgoing queues can automatically collect missed calls received after hours or requests from customers for a call back.

Call processing strategy

The function allows you to set the optimum for your company call handling strategy: call everybody,an agent with the longest idle, round robin, randomly chosen agent.

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