Intrusion

Intrusion into the conversations in a real time allows to control the work of employees, and helps in training new staff.

The Intrusion can work in the mode of "Silent intrusion", "Whispering" and "Conference".

Silent intrusion

This mode implies that the participants of the conversation will not know that they are bugged.

To listen to the call using the interface, you just have to right-click on the desired user and select "Listen". The call switches to the "Silent intrusion" mode and you hear the conversation between the user and his interlocutor.

To listen to the call using the service code you need to call to the service number *7X, where Х is the telephone number of subscriber you'd like to listen. *7X is the default code. You can change it in the section Service codes.

Whispering

This mode implies that only one of subscribers will here you.

To switch to the "Whispering" mode, you need to dial one of the codes:

• 1 - the user you specified at the time of the activation of the listening mode will hear you. This is a call center agent in most cases.
• 2 - the subscriber of the user, you specified at the time of the activation of the listening mode, will hear you.

Conference

This mode implies that both subscribers will here you.

To switch to the "Conference" mode, you need to dial the code 3.

To make an intrusion this option has to be activated in the settings of the Group, Features access section.