Record
The application Record allows to set conversation recording.
To configure the action Record specify the following options:
- Call - a call which will be recorded.
- Action - to make a call record it is necessary to set the moment of the record beginning in scenario and its end if need. Select the call record beginning. Recording will start in accordance with the sequence of scenario actions and will complete when the call will be finished. In case you need to complete the recording before the end of the call, use an option “stop”.
For example we have a task to record all calls to a number starting with +44.
To do this, we take the following steps:
Create a route with the condition that the call arrives at the number starting with +44.
Add the application "Record" and select the action "Start" in it.
Notes
If the call is already recorded, this operation will be skipped.
The recorded file will be available for download in mp3 format on the tab call analytics of the user interface.
After performing the record enable operation the system will proceed to the next application.
