Advanced settings

This section allows you to configure advanced campaign settings.

Max failed attempts - You can limit the maximum number of unsuccessful attempts to call a client in this field.

Delay between attempts - you can set the minimum delay time between return call attempts in seconds in this field.

Max. consecutive errors - You can limit the maximum number of call attempts in case of consecutive errors in order to avoid overloading the system with endless dialing in the context of incorrectly specified numbers, impossibility to make a call due to lack of funds on the account/limit exhaustion, etc. The system will automaticaly stop the queue, when the specified number of consecutive errors will be reached.

Queue login - This settings allows to consider the agent logged in to the campaign (active) always or only when he is "online" in the application Carusto Unified Communications. In order for calls to be routed to agents on a mobile or VoIP phone, it is necessary to select the setting "the agent is always logged in".

Queue priority - This option allows you to set the priority for the queue (campaign). First, a queue with a higher priority will be served, and only then with a lower priority. An agent who serves multiple campaigns will first receive a call from a campaign with a higher priority.

Queue threads - This parameter allows you to limit the number of threads waiting in the queue. This is advisable, if the number of telephone lines is limited.